Our Stories - Brad Horgan - Assistant Parts Manager
Looking for someone who embodies loyalty and passion? That person is John Andrew Assistant Parts Manager Brad Horgan. Brad has been at John Andrew 21 years and with Ford for 25 years. Brad started with John Andrew as a Parts Consultant and has worked up to his current position through dedication, hard work and delivering excellence.
Being the assistant parts manager has many roles. First and foremost, being a good support to your direct line manager. The role provides a lot of direct support to staff with all their questions, challenges and needs. The role also includes stock control, ordering and maintaining efficient levels and efficiently achieving purchase targets which is a balancing act at times. Understanding all aspects of the parts business and being able to fill in at any point. It offers Brad a lot of pride in being the “go to guy” for the team to help resolve any questions or challenges.
When asked what makes great customer service, Brad goes straight to knowledge and pride in the product you sell / represent. If a customer see’s and feels your genuine passion and pride in the product, this builds on that relationship. Often there is a lot of emphasis put on all the ‘feel good’ aspect of the relationship but just as important is product knowledge and building a confidence in your customer that they get the right part first time and efficiently. Operating in a fast-paced high pressure to perform environment of sourcing and supply parts to customer, accuracy and efficacy in supply are critical elements. In an industry filled of many “jack of all trades”, there a few “masters”, but Brad is one of the few true masters of the parts supply industry.
Brad honours that the John Andrew name is a special one that carries a lot of history and pride and has been successful for over 100 years by the hard work and dedication of a lot of staff with skills and pride in the workplace. Brad has invested heavily in Ford and John Andrew as he knows that a team working together to deliver a first-class customer experience is what makes this dealership #1 by choice, not by chance.
The People, the history, the pride and being number one by choice, not by chance. The John Andrew name carry’s a lot of history and pride and all its successes are not by good luck. The current staff and all those gone before having carried a sense of pride and skills that have made it and continue to make it NZ's number one Ford and Mazda Destination.
Outside of work Brad enjoys the opportunity to relax and recharge with shopping, domestic duties and supporting his favourite team DJR Team Penske in the V8 Supercars series all fitting the bill. Brad also enjoys small trips away with his partner Noorundeen. Brad is a self-confessed watch ‘addict’ with 14 in the current collection and is looking to get back into RC racing after an extended sabbatical (of 20 years). A former NZ champ and NZ representative, Brad is looking forward to a more relaxed approach this time around.